Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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One Vision Housing Limited (202437467)

The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at the property.

Origin Housing Limited (202445269)

The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.

Peabody Trust (202425849)

The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to the first floor windows, a bathroom window, and the back door in the property. The resident’s complaint.

South Tyneside Council (202424803)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202348554)

The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the size of her garden. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

Southwark Council (202422298)

The complaint is about the landlord’s response to the resident’s concerns about service charges for major works.

Sovereign Network Group (202343694)

The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.

The Riverside Group Limited (202445888)

The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.

Vivid Housing Limited (202421917)

The complaint is about the landlord's handling of the resident’s reports about repairs and pest access.