Shepherds Bush Housing Association Limited (202314963)
The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202226924)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.
Arun District Council (202213713)
The complaint is about: The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the adjoining neighbour (neighbour A). The allegations of ASB made against the resident by the downstairs neighbour (neighbour B). The resident’s reports of ASB from neighbour B. The associated complaint. The resident’s concerns about the landlord’s attitude towards her reports of ASB and complaints.
Aster Group Limited (202320973)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the complaint.
ForHousing Limited (202229855)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs needed in communal areas. A pest infestation at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Gateshead Metropolitan Borough Council (202233311)
The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property and to be proportionately billed for specific usage.
Gentoo Group Limited (202331096)
The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an external alleyway.
Islington Council (202124725)
The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of the resident’s request for a management transfer.
London & Quadrant Housing Trust (L&Q) (202342172)
The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The landlord’s handling of the resident’s management transfer request. The Ombudsman has also considered the landlord’s complaint handling.
Mosscare St. Vincent’s Housing Group Limited (202343475)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a leak. The Ombudsman will also investigate the landlord’s knowledge and information management.