Harlow District Council (202411360)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Jigsaw Homes Group Limited (202420615)
The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property.
Leeds City Council (202332435)
The complaint is about the landlords handling of recurring garden drainage issues.
London & Quadrant Housing Trust (202309453)
The complaint is about the landlord’s handling of: Repairs to the resident’s windows and doors. The resident’s reports of antisocial behaviour (ASB). A compensation payment for a previous repair. The associated complaint.
London & Quadrant Housing Trust (202322335)
The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his car parking space. Reports of fly tipping and that grounds maintenance was not being carried out. Reports that the communal door and corridor was causing noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202424815)
The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould at her property. The complaint.
London Borough of Newham (202406771)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
One Manchester Limited (202407974)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from an upstairs neighbour.
Portsmouth City Council (202325790)
This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter.
Quadrant-Brownswood Tenant Co-operative Limited (202319498)
The complaint is about the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling of repairs to the resident’s wet room. Response to the resident's request for a key safe box. Complaint handling.