Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the subsequent handling of the remedial repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s response to the resident’s concerns about its handling of: His reports of antisocial behaviour (ASB) from his neighbours. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak to the roof at her property.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in her kitchen and the associated repairs. The landlord’s complaint handling.
The landlord's handling of the resident’s reports : Of damp and mould. That she was struggling to heat her home. That her windows and kitchen needed replacing. The Ombudsman will also investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s response to the resident’s concerns about an outstanding roof repair.
The complaint is about the landlord’s response to: Reports of damp and mould in the hallway, bedroom and bathroom. Reports of personal belongings damaged by damp and mould. Requests to replace fencing panels. The complaint. This investigation has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s concerns about the payment of communal electricity in the building. The Ombudsman has also considered the landlord’s complaint handling.
The resident has complained about the landlord’s handling of his reports of antisocial behaviour (ASB) and racial harassment from his neighbour. The Service has also considered the landlord’s complaint handling.