Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the resident’s associated request for temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her property on 31 October 2022. Subsidence and cracks to both her kitchen and bathroom flooring.
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His request for reimbursement of energy costs.
The complaint is about the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs to the property and communal area and requests for information relating to the repairs. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos linked to plastering works. Reports of damp and mould and associated repairs. Reports of repair issues relating to electrics. Reports of repair issues with a kitchen worktop.
The complaint is about the landlord’s response to the: Resident’s reports of damp and mould and its handling of the related repairs. Associated complaint.
The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property in the void period. the subsequent complaint.
The complaint is about the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.