Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Lewisham (202404632)

The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.

Midland Heart Limited (202315369)

The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.

Octavia Housing (202333385)

The complaint is about the landlord’s response to:        The resident’s reports of a pest infestation.        The associated complaint.

One Housing Group Limited (202318433)

The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.

Origin Housing Limited (202342796)

The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of heating and hot water. response to concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.

Orwell Housing Association Limited (202335784)

The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the shed roof. The Ombudsman has also considered the landlord’s record keeping.