Brighter Places (202319862)
The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident’s property. We have also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202314060)
The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered the landlord’s complaint handling.
Derby City Council (202321778)
The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom refurbishment.
Haringey London Borough Council (202313032)
The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of the associated complaint.
Lewes District Council (202315233)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202220572)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp and mould. The resident’s complaint. The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202313381)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording equipment.
London & Quadrant Housing Trust (L&Q) (202416768)
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and associated remedial work. the associated complaint.
London Borough of Croydon (202321534)
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint.
London Borough of Hammersmith and Fulham (202312998)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The landlord’s complaint handling has also been considered.