Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler when the resident started her tenancy. The resident’s concerns about asbestos at the property. The associated formal complaint.
The complaint is about the landlord’s: handling of repairs to external doors response to leaks and damage caused by leaks. The Ombudsman has also decided to investigate the landlord’s complaint handling.
The complaint is about: The landlord’s handling of roof repairs. The landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation for the damage caused to his possessions. The landlord’s handling of the resident’s request for support with his rehousing application. The landlord’s handling of the resident’s reports of dogs fouling in the communal garden. The landlord’s handling of the resident’s reports of fly tipping in the bin store area.
The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the resident’s reports of financial difficulties. Handling of the resident’s buy back request. Handling of the resident’s complaint. This service has also investigated the landlord’s knowledge and information management.
This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor.
This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s request for replacement windows.
The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs following the mutual exchange including damp and mould.
The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of the resident’s decant from her property. The landlord’s complaint handling.