We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about the wellbeing charge and concerns about changes to nighttime care provision. We will also consider the landlord’s complaint handling.
The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.
The complaint is about the landlord’s handling of damp and mould in the resident’s home. We have also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities while she was away from the property. Associated complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response to the resident’s reports of a faulty kitchen window. Response to the resident’s request for it to replace household appliances. Complaint handling.
The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held on its records. Her request to be rehoused. The complaint.
The complaint is about the landlord’s: Response to reports of noise nuisance. Handling of a window repair. Handling of heating repairs. Response to reports of damp and mould. Handling of repairs to wall and ceiling cracks. Handling of a communal lift repair. Maintenance of bins in the communal area. Processing of a compensation payment. Response to the resident’s request that it relocate an extractor fan. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property.
The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.