Southern Housing (202401894)
The complaint is about the landlord’s: Handling of window repairs. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Stockport Homes Limited (202421475)
The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation.
The Guinness Partnership Limited (202335030)
The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.
The Industrial Dwellings Society (1885) Limited (202342019)
The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.
The Riverside Group Limited (202416108)
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.
Walsall Housing Group Limited (202445292)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Waverley Borough Council (202332453)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202348418)
The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation issues, and a bathroom leak. Rewiring works and associated temporary accommodation.
Clarion Housing Association Limited (202316810)
The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202438074)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.