Sovereign Network Group (202405516)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202403175)
The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to her neighbour’s closed-circuit television (CCTV). The associated complaint.
The Guinness Partnership Limited (202449975)
The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
Vivid Housing Limited (202400144)
The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.
Your Housing Group Limited (202342179)
The resident’s complaint is about the landlord’s handling of repairs relating to damp and mould, including the landlord’s response to the resident’s possessions being damaged.
A2Dominion Housing Group Limited (202418987)
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
Abri Group Limited (202447244)
The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.
Birmingham City Council (202337963)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Bournemouth, Christchurch and Poole Council (202400769)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s requests for CCTV footage.
Clarion Housing Association Limited (202302724)
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.