Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Leeds City Council (202413959)

The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for the investigation.

London & Quadrant Housing Trust (202223696)

The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.

London Borough of Lambeth (202332105)

The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s reports of a leak into the property and the associated repairs. The associated complaint.