Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handing of the resident’s reports of antisocial behaviour (ASB) and noise from a neighbour. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour. Request for a managed move. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about the concierge not providing visitor access to the carpark. Associated formal complaint.
The landlord’s response to the resident’s complaint about her request for fencing and repairs.
The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her contact details and her access to her tenancy account online. This investigation also considers the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s: Handling of repairs to resolve damp and mould. Decision not to decant the resident. Handling of the resident’s concerns about the conduct of contractors. Response to the resident’s concerns about asbestos. Handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s rehousing application. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for adaptations to be made to the property.
The complaint is about the landlord’s handling of the resident’s concerns about: