Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould and issues with the extractor fans. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.
This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.
The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support available to the resident
The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about outstanding repairs to her property. The associated complaint.
The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it replace the floor covering in the affected room. The resident’s request that it provide alternative accommodation, and reimburse her for the cost of utilities. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.