Citizen Housing (202325904)
The complaint is about the landlord’s response to the resident’s concerns about repairs to the communal entry door.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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City of Doncaster Council (202308766)
The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman has also considered the landlord’s complaint handling.
Cobalt Housing Limited (202410694)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a mutual exchange website.
Curo Places Limited (202320562)
The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has also assessed the landlord’s complaint handling.
ForHousing Limited (202342868)
The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202221637)
The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint.
Lambeth Council (202319858)
The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the arrangements for making the appointments. The Ombudsman has also investigated the landlord’s handling of the associated complaints.
Lambeth Council (202342293)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Lewisham Council (202319659)
The complaint is about the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the kitchen. reports of antisocial behaviour. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Lewisham Council (202345128)
The complaint is about the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and mould. The complaint.