Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also investigated the landlord’s complaint handling.
The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. The landlord’s response to the resident’s request to remove waste from her garden.
The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint.
The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom.
The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet flush.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary decant.