Mosscare St. Vincent’s Housing Group Limited (202306383)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate parking. the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202307369)
The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a repair to the communal lift. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202309310)
The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202312625)
The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and fire safety. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202322569)
The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to the resident’s concerns about the landlord’s redecoration of the property’s external and communal areas. Response to the resident’s concerns that an allocated visitor parking space at the block was taken by a private resident. Handling of the resident’s reports of a faulty fire alarm at the block. Complaint handling.
Thurrock Council (202401665)
The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into consideration the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202230637)
The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to succeed his grandmother’s tenancy. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Dacorum Borough Council (202309175)
The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The Ombudsman will also investigate the landlord’s knowledge and information management.
Abri Group Limited (202201157)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202221519)
The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in temporary accommodation during the planned repairs. The Ombudsman has also investigated the landlord’s handling of the associated complaint.