We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202517992 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident complained to the landlord in July 2025. She wanted […]
Decision Case ID 202409018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background On 19 January 2024 the resident reported to the landlord […]
Decision Case ID 202501018 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 May 2026 Background The resident is vulnerable because of […]
Decision Case ID 202226838 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 May 2026 Background The resident reported rats in the communal loft above […]
Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident lives in property that has been split into flats. They have […]
Decision Case ID 202348478 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident was unhappy with the landlord’s response about the closure […]
Decision Case ID 202437514 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident reported that an object had penetrated both panes of […]
Decision Case ID 202443688 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident lives in a block of flats. She reported a recurrence of […]
Decision Case ID 202542993 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident’s complaint concerns delays in the replacement of a communal […]
Decision Case ID 202425622 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Leaseholder Date 7 May 2026 Background The resident had reported water ingress that was causing damp and mould […]