Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Stonewater Limited (202502138)

The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move.

Torus62 Limited (202449305)

The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.

54 North Homes Limited (202502900)

The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.

Abri Group Limited (202449534)

The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.

Amplius Living (202500808)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.

Anchor Hanover Group (202420861)

The complaint is about the landlord’s handling of: Communal maintenance and cleaning. The resident’s use of the communal garden.