We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202427647 Southern Housing 1 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the communal areas of the property The Ombudsman has also considered the landlord’s complaint handling
The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move.
The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.
The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of reports of repairs following a leak at the property.
The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.