We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s request for a key fob for the car park. The resident’s request for a housing transfer. The resident’s reports concerning a rodent infestation. The resident’s reports concerning electrical safety and her request for a NICEIC test and certificate. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak from a neighbouring property.
Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]
The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling.
The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling.
This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We have also considered how the landlord handled the complaint.
Decision Case ID 202432745 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Licence Date 13 October 2025 Background Since August 2022 the resident has lived in emergency accommodation run by the […]
The complaint is about: The landlord’s handling of kitchen floor repairs. The landlord’s complaint handling.
Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October 2025 Background The resident lives in a second floor apartment within a block. He has […]
Decision Case ID 202223339 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 2-bedroom house owned by the […]