We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
The complaint is about the landlord’s handling of repairs to the driveway. We have also considered the associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of defective guttering causing rainwater to leak into the property. The landlord’s handling of the associated complaints.
This complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the communal loft. Reports of suspected water ingress from the gutter and roof, and damp and mould.
The complaint is about the landlord’s response to reports of antisocial behaviour (ASB).
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved in, including reports of damp and mould. The landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for a permanent move.
The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused by damp and mould. The Ombudsman will also consider the landlord’s complaints handling.
The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the resident’s personal circumstances.
The complaint is about the landlord’s handling of: Communication with the resident. The resident’s reports of concerns about fire safety. The resident’s enquiries about service charges.