Great Places Housing Association (202211622)
The complaint is about the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. The lack of a tap in the garden.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Haringey London Borough Council (202329469)
The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint.
Home Group Limited (202222257)
The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s carpet. Complaint handling.
Homes Plus Limited (202224381)
The complaint is about the landlord’s handling of: Shower repairs. The resident’s requests for the heating system to be upgraded. The Ombudsman has also investigated the landlord’s complaint handling.
Housing 21 (202228553)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
Islington Council (202403851)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.
Lambeth Council (202318322)
The complaint is about the landlord’s handling of the resident’s: report of a rat infestation at the property. request for annual reviews of the suitability and accessibility of the property. report of outstanding repairs to the property. request for adaptations to the property. report of verbal discrimination by a telephone operative. The Ombudsman has also decided to investigate the landlord’s handling of the resident’s complaint.
Leicester City Council (202340167)
The complaint is about the landlord’s handling of the resident’s: concerns regarding its issuance of a Notice to Quit (NTQ), and termination of their tenancy ; associated complaint.
London & Quadrant Housing Trust (L&Q) (202007901)
The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to the living room ceiling. The entrance system and fobs. Car park gate repairs. Its handling of the associated formal complaints.
London & Quadrant Housing Trust (L&Q) (202212074)
The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system.