Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (202404192)

The complaint is about the landlord’s: Response to the resident’s reports of a loss of heating and hot water. Complaint handling.

Onward Homes Limited (202419128)

The complaint is about the landlord’s handling of: The resident’s reported water leaks and damage caused; the associated complaint.

A2Dominion Housing Group Limited (202342027)

This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have also considered how the landlord handled the resident’s complaint.

Harlow District Council (202435429)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s most recent complaint.

Newlon Housing Trust (202401967)

The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint.

Orbit Group Limited (202419704)

The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary move.