We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.
The complaint is about the landlord’s handling of reports about a leak.
This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at her property. Concerns about the conduct of a member of its staff. This complaint is also its handling of the associated complaint
The complaint is about the landlord’s handling of concerns about an internal fire door.
The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the resident’s request for a new front door due to the smell of cannabis. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of leaks in her bathroom. Associated complaint.