Sanctuary Housing Association (202441297)
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202449844)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint.
Sandwell Metropolitan Borough Council (202439378)
The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power outages in the property.
Southwark Council (202324588)
The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s handling of the associated complaint.
Southwark Council (202422663)
The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan.
Southwark Council (202445302)
The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202346714)
The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments.
Thrive Homes Limited (202450757)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.
Together Housing Association Limited (202416577)
The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.
Town and Country Housing (202447166)
The complaint is about the landlord’s handling of the resident’s defect reports.