We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202411383 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident complained to the landlord as it had failed […]
Decision Case ID 202538622 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 2-bed house with a cellar. What […]
Decision Case ID 202446531 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a flat with a balcony. She […]
Decision Case ID 202324109 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background In July 2023, the resident reported that the landlord had not repaired […]
Decision Case ID 202337488 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident lives on a mixed tenure estate which has access to […]
Decision Case ID 202512030 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is a 1-bedroom ground floor flat in a converted mid-terraced […]
Decision Case ID 202513471 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident has been a tenant of the landlord since 2019. She […]
Decision Case ID 202122048 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained about noise transference from […]
The landlord failed to meet its policy timescales to respond at both stages of its complaint’s process and incorrectly issued a third complaint response.
Decision Case ID 202525255 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident lives at the property with her […]