We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202401032 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident contacted the landlord with queries about her service charges. […]
Decision Case ID 202400776 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Date 13 May 2026 Background The resident raised concerns about a number of ongoing repair issues. He is […]
Decision Case ID 202403942 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident has held the tenancy since 2000. Vulnerabilities are […]
Decision Case ID 202331668 Decision type Investigation Landlord The Wrekin Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident lived in a 1 bedroom flat since […]
Decision Case ID 202527798 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Applicant Date 13 May 2026 Background In July 2024, the applicant told the landlord that she wanted to […]
Decision Case ID 202505675 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 May 2026 Background During 2022 the resident contacted the landlord to report issues with […]
Decision Case ID 202526100 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident’s front garden is fenced on both sides. However, it is open […]
Decision Case ID 202317028 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 May 2026 Background The resident raised a complaint to the landlord about several communal […]
Decision Case ID 202536910 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The complaint concerns the landlord’s handling of the resident’s reports of […]
Decision Case ID 202446072 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident is unhappy with the way the landlord responded […]