We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to move out of the property due to major works. The 2-week period given to move properties. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a previous complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about a roof leak and a rotten window ledge. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping
The complaint is about the landlord’s handling of the front door replacement at the resident’s property.
The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, drainage smells, and inadequate insulation. Associated complaint.
The complaint is about the landlord’s handling of the resident’s service charge.