Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Paragon Asra Housing Limited (202221406)

The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint.

Paragon Asra Housing Limited (202224968)

The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202410354)

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

Sovereign Network Homes (202318203)

The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint.

Stroud District Council (202341939)

The complaint is about the landlord’s handling of roof repairs and associated leaks.

Vico Homes Limited (202327370)

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.

Vivid Housing Limited (202406134)

The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s associated complaint.

Camden Council (202308569)

The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated.

Islington Council (202400195)

The complaint is about the landlord’s response to the resident’s request to replace the front door. This service has also considered the landlord’s: decision not to conduct a further inspection of the resident’s front door. complaint handling.

London Borough of Hackney (202338451)

The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.