Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202304995)

The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s request for additional insulation in her loft. The resident’s reports of subsidence in the property and subsequent issues with internal doors. The resident’s reports of damp and mould in the property. Its decision not to upgrade the resident’s kitchen. The Ombudsman has also investigated the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202310405)

The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The Ombudsman has also considered the landlord’s complaint handling.

Midland Heart Limited (202310188)

  REPORT COMPLAINT 202310188 Midland Heart Limited 14 November 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

PHA Homes (202305666)

The complaint is about: the impact of damp and mould on the resident’s health. the landlord’s handling of the resident’s: reports of damp and mould. reports of repairs. reports of antisocial behaviour (ASB). concerns that he has been discriminated against/treated less favourably. We have also considered the landlord’s: record keeping. complaint handling.

Arun District Council (202213713)

The complaint is about: The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the adjoining neighbour (neighbour A). The allegations of ASB made against the resident by the downstairs neighbour (neighbour B). The resident’s reports of ASB from neighbour B. The associated complaint. The resident’s concerns about the landlord’s attitude towards her reports of ASB and complaints.