Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the resident’s reports about the landlord’s handling of the recovery of arrears associated with the lease. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s: Handling of the condition of the property when it was let. Handling of outstanding repairs. Complaint handling.
The complaint is about:
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports that a contractor damaged her bedroom flooring. This report also considers the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to complete a planned electrical safety inspection and resulting damage to the property. repairs to the boiler and fencing at the property. a request for a disabled parking bay. reports of anti-social behaviour. the associated complaint.
The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of pests and fly-tipping, and associated repairs. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and requests for associated plastering works. Associated complaint.
The complaint is about the landlord’s response to the resident’s reports of: Water penetration into her kitchen. Damage caused by: Tree roots. A leak from a radiator. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the residents’: Reports of damp and mould. Reports of repairs to the windows that were causing high electricity bills. Reports of repairs to the extension. Reports of damage caused to a wheelchair. Complaint.