Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be referred to a professional witness service. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.
The complaint is about the landlord’s response to the resident’s: Request to be compensated for the impact of a leaking hot water tap. Associated complaint.
The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. Communal areas and related cleaning.
The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings.
The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of correspondence from the resident. response to the resident’s request for a hard copy of the tenancy agreement. respon se to the resident’s complaint about the conduct of a member of staff.
This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a management transfer. The resident’s reports regarding the standard of communal cleaning. The resident’s concerns about the previous management transfer in 2020. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the wastewater treatment plant. Handling of the related complaint.