Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Islington (202418604)

The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and mould within the property. Reports for it to carry out repairs to the windows and doors.

London Borough of Lambeth (202431586)

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202304281)

The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its contractor management.

Plymouth Community Homes Limited (202421163)

The complaint is about the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property. Handling of the resident’s mutual exchange. Response to the resident’s reports of antisocial behaviour in her current property.

Southern Housing (202315808)

The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property.