Sanctuary Housing Association (202324827)
The complaint is about the landlord’s handling of the resident’s requests for repair of a wet room. We have also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southampton City Council (202319968)
The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident in 2017. the landlord’s handling of a ceiling repair. the landlord’s response to the resident’s concerns about asbestos. the landlord’s response to the resident’s concerns about contaminated ash and air quality. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202406935)
The complaint is about the landlord’s handling of: The resident’s reports of lighting and electrical issues in her home. The resident’s report about the condition of the patio. A reported issue with the bathroom door following a repair to the bathroom floor. This service had also considered the landlord’s handling of the resident’s complaint.
Southwark Council (202400746)
The complaint is about the landlord handling of the residents reports of: Heating issues. Damp and mould. The Ombudsman has also considered the landlords complaint handling.
Sovereign Network Homes (202424745)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
St Albans City and District Council (202300948)
The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, and the landlord not completing a snagging list. Radiators not heating the property sufficiently. Repairs required to address concerns about the property’s condition. We have also investigated the landlord’s complaint handling.
Thanet District Council (202320019)
The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023.
The Community Housing Group Limited (202322872)
The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated complaint.
The Community Housing Group Limited (202426589)
The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. Outstanding repairs. This Service has also considered the landlord’s handling of the complaint.
The Guinness Partnership Limited (202318752)
The complaint is about: The resident's reports of faulty windows resulting in damp and mould. The resident's reports of faulty bathroom and kitchen fans. The resident's reports of poor complaint handling.