Social Tenant Access to Information Requirements (STAIRs) consultation is now open. 

Take part in the consultation

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Hammersmith and Fulham Council (202407684)

The complaint is about the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.

Homes Plus Limited (202304014)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202409760)

The complaint is about the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; handling of the resident’s reports of repairs and damp issues in her bathroom and kitchen; handling of the resident’s reports of repair issues to the garden fence: The Ombudsman has also considered the landlord’s complaint handling.

Lincolnshire Housing Partnership Limited (202310248)

The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. The complaint is also about the landlord’s complaint’s handling and the level of compensation offered.

London & Quadrant Housing Trust (L&Q) (202408396)

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.