East Midlands Housing Group Limited (202228179)
The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Eastbourne Borough Council (202232743)
The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.
ForHousing Limited (202301498)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
Golding Homes Limited (202229689)
The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The Ombudsman has decided to consider the landlord’s complaint handling.
Housing Solutions (202222020)
The complaint is about: The landlord’s decision to restrict the resident’s contact. The landlord’s response to the resident’s request for the landlord to apply a £400 rebate to his electricity account. The landlord’s complaint handling.
Hyde Housing Association Limited (202208656)
The complaint is about the landlord’s response to the resident’s concerns about a right to buy (RTB) application. This Service has also considered the landlord’s handling of the complaint.
Hyde Housing Association Limited (202210077)
The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of the outstanding repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.
Islington and Shoreditch Housing Association Limited (202202116)
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This report has also considered the landlord’s complaints handling.
Lambeth Council (202211778)
The complaint is about the landlord's response to the resident's: Reports of noise nuisance; Complaint.
Leeds City Council (202222091)
The complaint is about the landlord’s response to the resident’s concerns about: Having to pay rent whilst the disrepair was fixed. Damp and mould around windows in his property. The number of times the elevator broke down. Debris falling from the above balcony. The standard of painting at the property. Flaking paint on his balcony. A spider infestation at his property. The level of customer service received. Pigeons on his balcony. The Ombudsman has also considered the landlords record keeping.