Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Amplius Living (202322332)

The complaint is about the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift.

Birmingham City Council (202306428)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.

The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of the resident’s rent account, including a service charge refund. We have also investigated the landlord’s complaint handling.

Brentwood Borough Council (202423316)

The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, and external maintenance. Concerns about asbestos.

Bromford Housing Group Limited (202316639)

The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, we have considered the landlord’s handling of the resident’s complaint.

Citizen Housing Group Limited (202005003)

The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould

City of Doncaster Council (202422091)

The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports.

City of London Corporation (202322550)

The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202302489)

The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him from a previous complaint. Reports of anti-social behaviour (ASB). Associated complaint.

Clarion Housing Association Limited (202309520)

The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate the landlord’s complaint handling.