Southwark Council (202301749)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s rehousing application. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202315999)
The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for adaptations to be made to the property.
Sovereign Network Homes (202306510)
The complaint is about the landlord’s handling of the resident’s concerns about:
Stevenage Borough Council (202318596)
The complaint is about the landlord’s: handling of fence repairs. response to the resident’s concerns about a structure in a neighbouring garden.
Stonewater Limited (202330433)
The complaint is about the landlord’s handling of repairs to the: Front door. Kitchen. Bathroom.
Tower Hamlets Homes (202317945)
The complaint is about the landlord’s handling of: The resident’s report of a leak affecting the property. The associated complaint.
Waltham Forest Council (202410478)
The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to one with a latch, which had led to residents latching the door open. The landlord’s handling of the associated complaints.
Welwyn Hatfield Borough Council (202233915)
REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
54North Homes Limited (202109465)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.
A2Dominion Housing Group Limited (202328263)
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.