We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident losing access to an area at the rear of her property where she parked her car. Response to the resident’s request for a drop kerb and drive to the front of the property. Complaint handling.
The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio.
The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the communal intercom system. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a bathroom door repair.
The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: reports made about the resident’s placement of his bins and its response to his request for information. the resident’s associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s toilet and their request for compensation. We have also investigated the landlord's handling of the associated complaint.
The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about access for postal deliveries. The Ombudsman has also investigated the landlord’s complaint handling.