Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202425499)

The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.

Sandwell Metropolitan Borough Council (202414527)

The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

Soha Housing Limited (202337405)

The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor.

Sovereign Network Group (202400099)

The complaint is about the landlord’s handling of: Damp and mould. The resident’s complaint.

Stockport Homes Limited (202406883)

The resident’s complaint is about the landlord’s handling of reported damp and mould.

The Riverside Group Limited (202324423)

The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff.

The Riverside Group Limited (202403212)

The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Torus62 Limited (202329890)

The complaint is about the landlord’s handling of requests for repairs to the bathroom.

Wigan Council (202322214)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog.

Birmingham City Council (202416669)

The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also considered the landlord’s complaint handling.