We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 4-bedroom terraced […]
Decision Case ID 202342651 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property as a leaseholder since 2012. […]
Decision Case ID 202501138 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The property is a ground-floor flat. The resident […]
Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in the property, a […]
Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a flat. […]
Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
The resident’s complaint is about the landlord’s handling of reported repairs. We have also considered the landlord’s complaint handling as part of the investigation.
Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background This complaint is about issues that […]
Decision Case ID 202424716 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the landlord’s. He owns […]
Decision Case ID 202427905 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lives in a 2-bedroom end-of-terrace house. She […]