Hexagon Housing Association Limited (202319075)
The complaint is about the landlord’s handling of: The resident’s rent account, and her concerns regarding the accuracy of the rent arrears balance. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Home Group Limited (202339639)
The complaint is about the landlord’s handling of:
Leeds City Council (202304704)
The complaint is about the landlord’s handling of repairs in the property.
London & Quadrant Housing Trust (L&Q) (202434596)
The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also assessed the landlord’s complaint handling.
London Borough of Barnet (202326593)
The complaint is about the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage.
London Borough of Camden Council (202310255)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated complaints.
London Borough of Camden Council (202348136)
The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202331276)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the balcony door. Reports that the shower was not draining properly. We have also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202326885)
The complaint is about the landlord’s handling of the sale and handover of the resident’s new build property.
North Northamptonshire Council (202319564)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to the heating system. Request for a kitchen renewal. The Ombudsman has also considered the landlord’s complaint handling.