Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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GreenSquareAccord Limited (202400949)

The complaint is about the landlord’s handling of: The resident’s reports of overcrowding. The resident’s reports of damp and mould. The resident’s complaints.

Lambeth Council (202303553)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s reports that the damp and mould damaged her personal possessions. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202308548)

The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen tap. Reimbursement of additional water charges due to leaks. The complaint is also about the landlord’s handling of the complaint and the resolution offered.

London & Quadrant Housing Trust (L&Q) (202323654)

The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould in her property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

Newlon Housing Trust (202231817)

The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for compensation for loss of property. The Ombudsman has also considered the landlord’s complaint handling.