Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff conduct.
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in her home which caused damp and mould.
The complaint is about the landlord’s handling of: A valuation following a Right to Acquire application. The information it provided on its fees. The associated complaint.
The complaint is about the landlord’s handling of reports of antisocial behaviour to include reports of: The presence of rats, and large male foxes. His neighbour’s car parking and car fumes. Noise from fence panels and tarpaulins in the neighbour’s garden. The neighbour’s feeding of birds. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage including damp and mould. We have also considered the landlord’s handling of the associated complaints.
The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response to the resident’s report that the kitchen window had no safety catch and her son's bedroom window did not lock. Handling of the complaint. This report also considers the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint.