Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Barnsley Metropolitan Borough Council (202402589)

The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.

Birmingham City Council (202321183)

The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.

Bromford Housing Group Limited (202338851)

The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.

Citizen Housing Group Limited (202328004)

The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.

Clarion Housing Association Limited (202437796)

The complaint is about the landlord's handling of repairs following a burst water pipe.

GreenSquareAccord Limited (202422878)

The complaint is about the handling of a request to paint fascia boards.

Harlow District Council (202325682)

The complaint is about the landlord’s handling of repairs to the resident’s shower.

London Borough of Havering Council (202323075)

The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.

London Borough of Havering Council (202340938)

The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.

London Borough of Lambeth (202323039)

The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint.