We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and mould and its repair of the associated leaks. A loss of heating and hot water following a repair.
The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports.
The complaint is about the landlord’s handling of repairs to a communal front door.
The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.
The complaint is about the landlord's handling of the resident’s:
This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.
The complaint is about the landlord’s: Response to the resident’s concerns about a panel review which it arranged to investigate his previous complaints. Handling of his subsequent complaint.
The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery of repairs.
The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling.
The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the landlord’s complaint handling.