Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Onward Homes Limited (202402381)

Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into a 1-bedroom bungalow owned by the landlord. The […]

Pinnacle Affordable Homes Ltd (202510667)

  Decision Case ID 202510667 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy Date 21 November 2025 Background The resident has lived in the property with her […]

Sheffield City Council (202402357)

Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 3-bedroom house and was […]

Southwark Council (202428472)

Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The resident’s property is a converted maisonette, and the […]

Sovereign Network Group (202506468)

  Decision Case ID 202506468 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into the property in late 2023. In November […]

The Guinness Partnership Limited (202412626)

Decision Case ID 202412626 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 2-bedroom flat on the top floor of […]

Aster Group Limited (202336098)

Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The property is a 2-bedroom house. It was built in July 2022 […]

Basildon Borough Council (202407113)

 Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a ground floor flat. […]

Bassetlaw District Council (202313498)

  Decision Case ID 202313498 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident is a secure tenant of […]

Brighton and Hove City Council (202441883)

Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background At the time of the events […]