We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to the bathroom. The resident’s reports about repairs to the kitchen, and the quality of works carried out. The resident’s complaint, including the amount of compensation offered.
The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated repairs.
The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering.
The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s request for it to remove the community protection warning (CPW) issued to him. The resident’s removal from the “Home Options” account. The associated complaint.
The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected to her electric meter.
The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her associated complaint.
The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.
The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom.