We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s reports of ASB including issues with smoking and the use of scooters around the scheme.
The resident’s complaint is about the landlord’s handling of: Repairs and damp and mould in her bathroom and toilet. The complaint.
The complaint is about the landlord’s handling of the resident’s request for a new bathroom due to health and safety concerns.
The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that these were racially motivated. The resident’s reports of ASB. The associated complaint.
The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.
The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown vegetation and a rat infestation in neighbours’ gardens. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports regarding staff conduct.
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.
The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.