London Borough of Hackney (202419509)
The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Hackney (202449252)
The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould.
London Borough of Islington (202336924)
The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety.
London Borough of Islington (202346285)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould.
London Borough of Islington (202402782)
The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits.
London Borough of Tower Hamlets (202419479)
The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.
Norwich City Council (202433623)
The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).
One Housing Group Limited (202444755)
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
One Vision Housing Limited (202334455)
The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.
Origin Housing Limited (202347796)
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.