We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202538183 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident raised window repairs in January 2022. In May 2025, […]
Decision Case ID 202539912 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident reported a leak into her property on several occasions. […]
Decision Case ID 202532554 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 May 2026 Background The resident raised a complaint on 15 January 2025 and requested reimbursement for […]
Decision Case ID 202534283 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident told the landlord her health condition made it difficult […]
Decision Case ID 202316338 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident complained the landlord identified a gas leak and turned off […]
Decision Case ID 202402025 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident reported leaks affecting his kitchen in 2022 and 2024. What […]
The landlord’s responses at both stages of the complaint were outside the timescales set out in its policy and it provided no explanation for its delay.
Decision Case ID 202403987 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident complained that her gas supply was disconnected for […]
Decision Case ID 202423130 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident lived with her husband and 4 adult children in […]
Decision Case ID 202502523 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background The resident submitted a Right to Buy […]