Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

We will begin our recovery work shortly to get our case management system back online. Our approach will be cautious, controlled, and continuously reviewed. Our cyber security experts will continue to test our systems during this time to ensure the system is fully safe and secure.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000.

We are sorry for any ongoing inconvenience. We will continue to update you as our investigation and recovery progresses.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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The Guinness Partnership Limited (202335309)

Decision Case ID 202335309 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident lives in a new build semi-detached 3-bedroom house and […]

The Guinness Partnership Limited (202405990)

  Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has since moved from the property. She complained […]

The Riverside Group Limited (202336456)

  Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background In May 2023 the resident complained about damp and mould […]

The Riverside Group Limited (202417895)

  Decision Case ID 202417895 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025   Background The resident reported damp and mould in her home […]

Torus62 Limited (202342444)

Decision Case ID 202342444 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The resident sublet’s his property and pays the landlord variable service charges. The landlord […]

Vivid Housing Limited (202322040)

Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident moved to the property, a 2-bedroom flat, in December 2022. […]

Vivid Housing Limited (202426374)

Decision Case ID 202426374 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident raised issues about the condition of the property before moving […]

Wandle Housing Association Limited (202216151)

Decision Case ID 202216151 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 The landlord charges the resident a weekly amount. This includes rent and […]

Wythenshawe Community Housing Group Limited (202342905)

Decision Case ID 202342905 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The landlord has a record of the resident having a […]

A2Dominion Housing Group Limited (202329402)

  Decision Case ID 202329402 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background The resident signed a shared ownership leasehold agreement in 2004. […]