Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (NHG) (202302010)

The complaint is about the landlord’s response to the resident’s queries and concerns about her energy use. The Ombudsman has also considered the landlord’s complaint handling.

Nottingham City Council (202316983)

The complaint is about the landlord’s handling of internal door repairs.

Nottingham Community Housing Association Limited (202234699)

The complaint is about the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation.

Peabody Trust (202227442)

The complaint is about the landlord’s handling of: A leak into the property. Concerns about electrical safety.

Peabody Trust (202311449)

The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling.

Sanctuary Housing Association (202412636)

The complaint is about the landlord’s handling of: Repairs to a leak. The associated complaint.

The Extracare Charitable Trust (202319027)

The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property.

The Guinness Partnership Limited (202340836)

The complaint is about: the landlord’s response to the resident’s reports of repairs to the windows and doors. the landlord’s complaint handling.

Westward Housing Group Limited (202319772)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

Women’s Pioneer Housing Limited (202305090)

The complaint is about: The landlord’s handling of the resident’s reports of problems with the heating system and thermostat. The landlord’s handling of the associated complaints.