Barnsley Metropolitan Borough Council (202402589)
The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202321183)
The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.
Bromford Housing Group Limited (202338851)
The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.
Citizen Housing Group Limited (202328004)
The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.
Clarion Housing Association Limited (202437796)
The complaint is about the landlord's handling of repairs following a burst water pipe.
GreenSquareAccord Limited (202422878)
The complaint is about the handling of a request to paint fascia boards.
Harlow District Council (202325682)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
London Borough of Havering Council (202323075)
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
London Borough of Lambeth (202323039)
The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint.
Peabody Trust (202308088)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s reports of communal issues and a water leak in his property. Complaint handling.