Islington Council (202226162)
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Leeds City Council (202232275)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
Legal and General Affordable Homes (202229318)
The complaint is about: The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
London & Quadrant Housing Trust (L&Q) (202124516)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202223738)
This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to the resident’s reports of boiler and sink repairs. Complaint handling. The Ombudsman also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202313564)
The complaint is about: The landlord’s handling of the resident’s reports of defects to the main communal entrance door. The landlord’s response to the resident’s reports of anti-social behaviour (ASB) in the communal areas. The landlord’s handling of the resident’s reports of defective communal lighting. The landlord’s response to the resident’s reports of excrement in the lift. The landlord’s handling of the resident’s reports of a hole in the communal ceiling following heating works. The landlord’s handling of the associated complaints.
London Borough of Hackney (202226830)
The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a deep clean. Its complaint handling and compensation offered. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Hackney (202232201)
The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen.
Metropolitan Thames Valley Housing (MTV) (202216818)
The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage issues. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202232555)
The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has also considered the landlords complaint handling and record keeping.