Flagship Housing Group Limited (202323371)
The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Freebridge Community Housing Limited (202422538)
The complaint is about the landlord’s handling of repairs to the resident’s wet room and damp and mould.
Hexagon Housing Association Limited (202303959)
The complaint is about the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden paving slabs and a retaining wall. The associated complaint.
Hyde Housing Association Limited (202408454)
The complaint is about the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in the toilet room. Condensation on the pipes.
Islington and Shoreditch Housing Association Limited (202424686)
The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202318995)
The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door handle and entry system. reports of pests in the building and the condition of the bin room. enquiry about rent. associated complaint.
London & Quadrant Housing Trust (202335498)
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the hot water system at the property. Subsidence and cracks inside and outside the property.
London & Quadrant Housing Trust (202431045)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. Associated complaint.
London Borough of Camden Council (202442744)
The complaint is about the landlord’s handling of a leak to the resident’s property.
London Borough of Hounslow (202410799)
The complaint is about the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the works. Storage of the resident’s possessions, including her request for reimbursement of removal costs. The resident’s reports of damage to her crockery and glassware. The resident’s request to be decanted during the works. Repairs to the driveway, front and rear gardens, and drainage system. The Ombudsman has also considered the landlord’s complaint handling.