Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southern Housing (202233515)

The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint.

Southwark Council (202223626)

The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.

Sovereign Network Homes (202433680)

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.

Teign Housing (202328331)

The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The Guinness Partnership Limited (202330917)

The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.

Abri Group Limited (202323612)

The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. This report has also assessed the landlord’s complaint handling.

Amplius Living (202428900)

The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety.