Accent Housing Limited (202309091)
The complaint is about the condition of the resident’s property at the start of her tenancy.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Aster Group Limited (202319962)
The complaint is about the landlord’s response to the resident’s reports of a leak.
City of Westminster Council (202418222)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request for a move on medical grounds. Associated complaint.
Clarion Housing Association Limited (202322286)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
Clarion Housing Association Limited (202323615)
The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.
Hyde Housing Association Limited (202322677)
The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202225258)
The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202323184)
The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. Associated complaint.
London Borough of Harrow (202324259)
The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat.
London Borough of Islington (202322270)
The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions of his tenancy. We have also considered the landlord’s complaint handling.