Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and damage to his belongings. response to reports of damp and mould in the resident’s property. handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.
The complaint is about the landlord’s handling of: The repairs to the living room radiator. The repairs to the gate. The resident’s report of the garage subsiding.
The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.
The complaint is about the landlord’s handling of fence repairs at the resident’s property.
The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling.
This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.
The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.
The landlord’s handling of the resident’s request for it to install a lift in her building.