Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Plus Dane Housing Limited (202414110)

The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated repairs. The complaint.

Sapphire Independent Housing Limited (202317469)

The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property and the related temporary move. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Kirklees Metropolitan Borough Council (202326670)

The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it was not fulfilling its obligations under the lease agreement.

London & Quadrant Housing Trust (202414698)

The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.